At Amazios LLC, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you’re not happy with your order, we’re here to help.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You must initiate the return or refund request within 14 days] of the purchase date.
- Proof of purchase is required (e.g., receipt or order number).
2. Non-Refundable Items
Certain items are exempt from being refunded. These include:
- Perishable goods such as food, flowers, and groceries.
- Personal care items, including beauty products and hygiene-related products, once opened.
- Gift cards.
- Downloadable software or digital products.
3. Return Process
To initiate a return:
- Contact our customer support team at contact@amazios.com
- Provide your order number and reason for the return.
- We will provide further instructions, including where to send the returned product.
4. Shipping Costs
- You will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the original cost of shipping will be deducted from your refund (if applicable).
- In cases where the product was defective or incorrect, we will cover the return shipping cost.
5. Refund Processing
Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected. If approved:
- Your refund will be processed within [Number of Days, e.g., 5-10 business days] to the original payment method.
- If your refund is delayed or missing, please contact your bank or credit card company, as it may take some time before your refund is officially posted.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@amazios.com
7. Sale Items
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
8. Contact Us
If you have any questions about our refund policy, feel free to reach out at info@amazios.com